FrenchEdtech.com – TROËL Operations & Consulting
Last updated: [DD Month YYYY]
1) Legal Notice (Publisher Identification)
1.1 Website Publisher
The website FrenchEdtech.com (the “Website”) is published and operated by TROËL Operations & Consulting (the “Provider”, “Seller”, “we”, “us”).
- Legal form: [À RENSEIGNER : Sole proprietorship / Micro-entrepreneur / SASU / etc.]
- Registered office / Business address: [À RENSEIGNER : full postal address, Paris, France]
- Business registration (SIRET): [À RENSEIGNER]
- RCS / RM (if applicable): [À RENSEIGNER : RCS Paris n°… / RM n°… / Not applicable]
- VAT number (if applicable): [À RENSEIGNER]
- If VAT is not applicable (micro-entrepreneur under “franchise en base”): “VAT not applicable – article 293 B of the French Tax Code (CGI)” [À CONFIRMER]
1.2 Publication Director
- Publication Director: [À RENSEIGNER : First name LAST NAME]
1.3 Contact
- Email: contact@frenchedtech.com [À CONFIRMER]
- Contact form: [URL of contact page]
- Phone: [À RENSEIGNER – optional but recommended]
1.4 Hosting Provider
The Website is hosted by:
- Host name: [À RENSEIGNER]
- Address: [À RENSEIGNER]
- Phone: [À RENSEIGNER]
- Website: [À RENSEIGNER]
1.5 Intellectual Property
All content on the Website (texts, visuals, videos, audio, PDFs, downloads, exercises, trademarks, logos, layout, source code, and teaching materials) is protected by intellectual property laws.
Any reproduction, distribution, modification, adaptation, public display, or exploitation—partial or total—without prior written permission from the Provider is strictly prohibited, except as expressly permitted by law.
1.6 Acceptable Use
You agree not to:
- misuse the Website (fraud, hacking, data scraping, automated extraction),
- upload malware, attempt unauthorized access, or disrupt services,
- infringe intellectual property rights,
- impersonate others or provide false information.
We may suspend or restrict access if we reasonably believe these rules are violated.
1.7 Limitation of Liability (Website)
We strive to provide accurate and up-to-date information, but we do not guarantee that the Website is error-free or uninterrupted. We are not liable for temporary outages, maintenance, or issues caused by third parties (hosting, networks, payment providers) or by force majeure.
Links to third-party websites are provided for convenience; we are not responsible for their content or policies.
2) Terms of Sale (General Terms and Conditions)
These Terms of Sale (the “Terms”) govern any purchase of products or services offered on the Website (the “Services”), including French lessons, coaching, training programs, and any associated digital resources and platform access.
By placing an order or booking a lesson, the customer (“you”) acknowledges having read and accepted these Terms without reservation.
2.1 Scope & Eligibility
- You must be at least 18 years old to purchase. Minors may use the Services only under a parent/legal guardian’s supervision and responsibility.
- These Terms apply to both consumers and professionals, unless a specific written agreement provides otherwise (e.g., corporate training contract).
2.2 Description of Services
FrenchEdtech.com may offer, depending on availability:
- Online French lessons (1:1 or small group) via videoconference.
- On-site training (quote-based) for individuals or organizations, including training delivered in professional contexts (e.g., logistics/supply-chain environments).
- Digital resources (documents, exercises, recordings, downloads).
- Optional platform access (e.g., practice tools, AI-assisted activities) where applicable.
The exact content, duration, format, and conditions of each offer are described on the relevant sales/booking page and form part of the contract.
2.3 Ordering / Booking Process
To purchase or book:
- You select the offer (lesson, package, subscription, or training).
- You provide the requested information (identity, email, billing details, etc.).
- You confirm your order and pay using the available payment methods.
- You receive an email confirmation (which constitutes acceptance and formation of the contract).
We reserve the right to refuse or cancel an order in case of suspected fraud, non-payment, incomplete information, or legitimate operational reasons.
2.4 Prices & Taxes
- Prices are displayed in EUR unless stated otherwise.
- Prices are [À CHOISIR : VAT included / VAT excluded] depending on your business status.
- Any applicable taxes are calculated and displayed at checkout where relevant.
- We may update prices at any time; the price charged is the one shown at the moment you confirm your purchase.
2.5 Payment Methods
Payment is made online via the payment methods offered during checkout (e.g., Stripe, PayPal) and/or other methods indicated on the Website. Payments are due immediately unless explicitly agreed otherwise in writing (e.g., corporate invoice with payment terms).
2.6 Electronic Invoicing
You agree to receive invoices/receipts electronically (email and/or customer account area where applicable).
2.7 Access to Digital Content / Platform
If digital content or platform access is included:
- A stable internet connection and compatible device are required.
- Temporary interruptions may occur due to maintenance or technical incidents. We will make reasonable efforts to restore access promptly, without being liable for short-term disruptions.
2.8 Customer Obligations
You agree to:
- provide accurate information,
- use the Services respectfully (no harassment, discrimination, or disruptive behavior),
- comply with any technical or scheduling instructions,
- keep login credentials confidential (if an account exists).
We may suspend access or terminate services for serious or repeated breaches, without prejudice to any legal remedies.
3) Rescheduling, Cancellations & No-Show (Lessons)
[À ADAPTER selon ta politique]
- You may reschedule a lesson up to [24/48] hours before the scheduled time, subject to availability.
- Cancellations or rescheduling requests made less than [24/48] hours before the lesson may be counted as delivered and charged.
- If you do not attend (“no-show”), the lesson is considered delivered.
For on-site training (companies), cancellation terms are defined in the quote or training agreement.
4) Right of Withdrawal (Consumers – EU/France)
4.1 General rule (Distance contracts)
If you are a consumer purchasing at distance (online), you generally have a 14-day right of withdrawal, starting from the day of contract conclusion for services.
4.2 Exception / Early performance of services
If you request that the service begins before the end of the 14-day period (e.g., you book a lesson that takes place immediately or within 14 days), you may be required to provide an express request for early performance. If the service is fully performed within that period, you may lose the right of withdrawal in accordance with applicable law.
4.3 Digital content (no physical medium)
Where the purchase includes digital content not supplied on a tangible medium (downloads, immediate platform access), the right of withdrawal may not apply once performance has begun, provided that you have given prior express consent and acknowledged that you will lose your withdrawal right.
4.4 How to exercise withdrawal
To withdraw, you may send a clear statement by email to [À RENSEIGNER: legal/contact email] or use the model form below.
Model Withdrawal Form
To: TROËL Operations & Consulting, [full address], [email]
I hereby notify you of my withdrawal from the contract for the following service/product: [details]
Ordered on: [date]
Name: [name]
Address: [address]
Email used for purchase: [email]
Date: [date]
Signature (if sent by post): [signature]
5) Refund Policy (Commercial Policy)
[À ADAPTER]
Refund rules depend on the type of offer purchased:
- Single lessons / packages: [state your policy: refundable until X days / non-refundable after booking / etc.]
- Digital resources: typically non-refundable once access/download is granted, except where required by law.
- Subscriptions (if any): [state cancellation terms and partial refund policy if you offer it]
- Corporate training (B2B): refund/cancellation conditions are defined by quote/agreement.
6) Consumer Mediation (B2C – France)
If you are a consumer and a dispute cannot be resolved through a written complaint to us, you may refer the matter to a consumer mediation body free of charge, under French rules. These details must be displayed on the Website and/or within these Terms.
- Mediation body: [À RENSEIGNER: name]
- Address: [À RENSEIGNER]
- Website: [À RENSEIGNER]
Note: The former EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025; consumers can consult the EU “Consumer Redress” portal.
7) Liability (Services)
We provide teaching and training services with professional care. However:
- We do not guarantee specific outcomes (exam success, employment, promotions), as results depend on the learner’s work and context.
- We are not liable for issues caused by third-party tools (Zoom, email providers, payment providers), or by the customer’s equipment or internet connection.
- In all cases, liability is limited to the amounts paid for the relevant service, except where prohibited by law.
8) Personal Data
Personal data processing is described in our Privacy Policy & Cookies page, which forms an integral part of the contractual framework.
9) Changes to the Terms
We may update these Terms at any time. The version applicable to your purchase is the one in force at the time of order confirmation.
10) Governing Law & Jurisdiction
These Terms and any related contracts are governed by French law.
In the absence of amicable settlement and where legally permitted, disputes shall be submitted to the competent courts.